F.A.Q

No, fishing is not allowed as stated in our governing documents and in compliance with SWFWMD.





Q. How do I order gate transponders and fobs?

Call or email Steven Bowles for assistance: steven.bowles@castlegroup.com Phone: 941-840-0320
Cost is $25 each.

Q. How do I add guests to my visitor list?

Contact Envera Systems: Phone: 877-936-8372, Email: myenvera@enverasystems.com, www.myEnvera.com
(you can also download the app in the Apple Store or Google Play Store)

Q. What if my gate transponder is not working?

Try to reposition the transponder on your windshield, also try aligning your vehicle closer to the reader. If this does not work, you may need a replacement. Call or email Steven Bowles at steven.bowles@castlegroup.com. Phone: 941-840-0320
For Paired Villas or Common Areas Only

Q. Who do I contact when the sprinklers don’t shut off or broken sprinkler heads?

Impact Irrigation, email: irrigationwest@impactlandscaping.net
Phone: 941-488-7700
(Single family homes are responsible for your own irrigation or contact your hired landscaper.)

Q. What can I do if my irrigation will not turn off?

First, check your irrigation controller which is either located in your garage or in villas on side of home. You can turn this controller to off, if the system does not stop, locate the in ground valve box in your back yard. Once you lift the lid you will see a lever to turn which should shut off all irrigation water. Once off you may need to clean the valve as silt and debris will from time to time get in and prevent it from sealing properly.


Q. How do I reach Castle Management?

Jon Randall, Property Manager, Email: Jon.randall@castlegroup.com Phone: (754) 755-2755
(Onsite hours: M – F 9:00-5:00)
Steven Bowles, Lifestyle Director, Email: steven.bowles@castlegroup.com Phone: 941-123-4567

Sabrina Traeger, Regional Director, Email: straeger@castlegroup.com Phone: 813-455-0984

Castle Management, After hours or emergency: Phone: 800-337-5850
Q. Can I use my golf cart on the trails?

The trails are only to be used for walking or biking, no motorized vehicles are allowed.

Q. Who do I contact for permission to park on street or clubhouse parking lot? Who is the tow company?

Jon Randall, Property Manager, Email: Jon.randall@castlegroup.com Phone: (754) 755-2755
(Onsite hours: M – F 9:00-5:00)

Steven Bowles, Lifestyle Director, Email: steven.bowles@castlegroup.com Phone: 941-123-4567

Sabrina Traeger, Regional Director, Email: straeger@castlegroup.com Phone: 813-455-0984

Castle Management, After hours or emergency: Phone: 800-337-5850

Towing Company: Action Towing. Phone: 941-735-0331



Q. When is our trash collection?

Wednesday and Saturday: you must have the black bin for trash and blue bin for recyclables, everything must fit inside the bins.

Wednesday is pickup for trash and recyclables as well as yard waste. Yard waste must be in the brown paper yard waste bags or in a separate receptacle (I use an old trash can labeled for YARD waste)

Saturday is pickup for trash only.

Holidays: if a holiday falls on either a Wednesday or Saturday, our next pick up will be our next regularly scheduled day. (If holiday on Wednesday, trash will be picked up Saturday, but you will hold recyclables and yard waste until the following Wednesday)

Trash Collection: CITY OF VENICE PUBLIC WORKS
VENICE.GOV (Click website to view cart sizes, order carts and info and policies)
941-486-2422 or via email at publicworksapp@venicegov.com.